The refund policy is applicable in case the replacement of a damaged product is not available. In case of online paid orders, the refund will be made back to the same bank account used to pay for the order. In case of COD orders, customers’ bank account details would be required and the refund would be credited within 7-10 working days from the date of cancellation of the order. Alternatively, refunds can also be done via PayTM.
How do I cancel an order on bigsmall.in?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at email@example.com with your order number mentioned in the subject line.
In case you would like to cancel the order after it is dispatched, you can simply refuse to accept the order and inform us of the same via email.
Note: Personalized product orders cannot be cancelled / refunded once the order is processed.